The placement of orders to Desco Mexico will constitute an agreement to the following additional TERMS AND CONDITIONS. In the event of a dispute over these Terms and Conditions, the parties agree that the prevailing party's attorney fees and other costs as reasonably determined will be paid by the losing party.
All orders must be placed online.
No minimum order requirement.
VAT: We will add VAT to all Desco Mexico invoices at the rate applicable on the date of the invoice.
PRICING: The prices on the Desco Mexico website supersede all previous prices and may change without notice. All prices are in US Dollars (USD), exclusive of VAT and transport, and are subject to the following terms:
SHIPPING CHARGES: All shipments are FOB Shipping point. The purchaser is therefore responsible for both shipping charges and damage to goods in transit. Note that freight charges are based on weight AND volume. Assembled items take up a greater shipping volume and are typically charged at a higher freight rate than items shipped flat. Purchaser must specify a freight carrier for freight collect.
INSURING PURCHASER SHIPMENT:Purchaser takes ownership of theshipment once it leaves the F.O.B. point. We recommend that the purchaser insures all shipments, especially those with fragile items such as liquids (cleaners, floor care, and paint products), and electronic equipment. The cost to insure a UPS shipment is minimal. Call or Email Customer Service for more information. The Purchaser is responsible for uninsured lost or damaged shipments.
PAYMENT TERMS: Net 30.Payment may be made by wire or ACH transfer.
Bank Information for Wire Transfer
BBVA Bank
Account Number: 0124708881 (Payment must be in US Dollars)
RFC: ESO2402262C9
SWIFT CODE: BCMRMXMMPYM
ESDMEX SOLUTIONS SA DE CV (Desco Industries Inc.-Mexico)
Send remittance information to AR@DescoMexico.com
SPECIAL MANUFACTURED ITEMS are available on a per-order basis only. Contact Customer Service for the applicable minimum quantity and order amount. First article approval is required. The actual quantity shipped and invoiced may be +/- 10%. Specially manufactured items are not returnable for credit.
SHORT SHIPMENT & PRICING CLAIMS: All claims pertaining to invoices (including short shipments, pricing discrepancies, freight charges, etc.) must be made in writing within 15 days of the invoice date. Claims must include a copy of the original PO, PO number, invoice number, and invoice date. All claims must be approved by Desco Mexico.
DAMAGE CLAIMS: Desco Mexico will not issue credit or take responsibility for merchandise lost or damaged by the carrier unless insurance is requested at the time of order. Such insurance is the responsibility of the purchaser and will be included with freight cost on the invoice. The purchaser holds title to the goods once Desco Mexico has delivered them to the carrier and is therefore responsible for settling all damage or loss claims with carriers. Desco Mexico will assist purchasers in any reasonable manner to establish damage claims with common carriers.
EXPEDITED ORDERS: Desco Mexico does not offer any expedited or rush services on orders. All purchase orders are processed in the order they are received.
FORCE MAJEURE: Desco Mexico shall not be liable for any delay in delivery or for non-delivery, in whole or in part, caused by the occurrence of any event beyond the reasonable control of Desco Mexico. If such event occurs, Desco Mexico may allocate production and deliveries among its customers.
BTO: (Built-To-Order) items are available on a per-order basis only. Contact Customer Service to check before ordering any BTO item. Some inventory may be in stock. The actual quantity shipped and invoiced may be +/- 10%. Build-to-Order Items are covered by Limited Warranty for defects in material and labor only and are not returnable.
WSL: (While Stock Lasts) items are available ONLY while existing stock lasts and may be discontinued when stock is depleted.
CANCELLING ORDERS: Requests to cancel orders must be approved by Desco Mexico. A request for cancellation and the reason for the cancellation can be sent to Orders@DescoMexico.com. No cancellation will be honored without an emailed response from Desco Mexico. Orders shipped and/or invoiced prior to a cancellation request will be subjected to the terms for returned merchandise.
NORMAL DELIVERY: Most orders ship within one week. An email confirmation will be sent to the purchaser with shipment dates, once the purchase order has been processed. To obtain accurate inventory levels we suggest checking the web site for current information.
PARTIAL SHIPMENTS: Partial shipments will be made unless the order specifies that the order is to ship complete.
CREDIT HOLD: New distributor orders will not be accepted or entered into the queue if any invoices are past due. Promised deliveries for existing orders will be moved to the end of the queue if any invoices become past due. Past due amounts may be subject to late fees and/or additional service charges may be applied at Desco Mexico's discretion.
GUARANTEE: We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations, our lawyers want purchaser to know that ...All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:
Desco Mexico's only obligation shall be to replace such quantity of the product proved to be defective. Desco Mexico shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Desco Mexico.
LIMITED WARRANTY: Desco Mexico expressly warrants that for a period of one (1) year from the date of purchase, Desco Mexico products will be free of defects in material (parts) and workmanship (labor). Within the warranty period, a unit will be tested, repaired or replaced at Desco Mexico option, free of charge. Contact Customer Service for a Return Material Authorization (RMA) and proper shipping instructions and address. Please include a copy of purchaser's original packing slip, invoice, or other proof of date of purchase. Any unit under warranty should be shipped prepaid to the Desco Mexico factory. Warranty replacements will take approximately two weeks. NOTE: A number of Desco Mexico products have a longer than one-year limited warranty.
If purchaser unit is out of warranty, Contact Customer Service for a Return Material Authorization (RMA) and proper shipping instructions and address. We will quote repair charges necessary to bring purchaser’s unit up to factory standards. Ask about our Exchange for "New" Program.
WARRANTY EXCLUSIONS: THE FOREGOING EXPRESS WARRANTY IS MADE IN LIEU OF ALL OTHER PRODUCT WARRANTIES, EXPRESSED AND IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE SPECIFICALLY DISCLAIMED. The express warranty will not apply to defects or damage due to accidents, neglect, misuse, alterations, operator error, or failure to properly maintain, clean or repair products.
LIMIT OF LIABILITY: In no event will Desco Mexico or any seller be responsible or liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.
For more information about our terms and conditions, please email Customer Service.
RETURNS FOR CREDIT: All returns for credit will be issued at the discretion of Desco Mexico. Returns for credit will include a restocking fee and fees for re-packaging. The restocking fee will be determined, it will be a minimum of 25% ($250 minimum) on all items. An RMA must be obtained from Desco Mexico before any return for credit will be allowed.
RETURNS FOR REPAIR OR RECALIBRATION: An RMA must be received and included with any unit returned for repair or calibration. End users can contact Desco Mexico Customer Service.
For a quote on the cost of calibration or repair of a product. Please include the product number, serial number, and description of the problem. In some cases, Desco Mexico may not be able to repair or calibrate an item. In such cases, Desco Mexico will offer an upgrade to a current item of similar function.
PRODUCT CONTENT: Some new Desco Mexico products and/or the content of some Desco Mexico products may contain products that have been previously used and/or recycled. This content has been thoroughly tested to perform as good as, or better than, the new product and is verified to perform as new. All products sold as new carry New Product Warranties.
SAMPLES AND DEMONSTRATION EQUIPMENT
POLICY STATEMENT: Desco Mexico's commitment and strategy is to ensure that a committed distributor partner is fully involved with any customer who receives technical demonstrations or products as samples. The Distributor partner is best equipped to fully service the customer with inventory, local service and support. Desco Mexico's role will be to provide onsite technical back up if required. Our policy is therefore based on the concept that potential customers should not be shown products unless those products are available from the Distributor partner's stock.
SAMPLES: Desco Mexico will replace Distributor stock used for samples at no charge when the distributor supplies the following information:
- Contact name, company name, addresses phone numbers and e-mail address of the customer-evaluator.
- Part number and quantity of the sampled item that customer is forecasted to purchase upon successful evaluation of the sample.
- Estimated purchase date.
Samples can also be shipped directly from the factory, solely at Desco Mexico's discretion. The National Sales Manager must approve all direct requests. Direct shipments may be made directly to customers or to sales representatives or distributors for delivery to customers. The delivery method used will be the one, which, in the opinion of Desco Mexico, is most convenient to the customer. All such requests should include the same information as noted above.
DEMOS: End users that wish to demo a Desco Mexico product may do so under the following guidelines. All demo orders must be pre-qualified by a Desco Mexico Sales Manager.
- Demo units may not be used as loaners to customers who have returned units to Desco Mexico for repair or calibration.
- Distributor can place a purchase order with Desco Mexico for a demo unit with 90 terms.
- Demo units that are not returned within 90 days of shipment will be invoiced for and are not returnable for credit.
- Desco Mexico may refuse any demo order.