Help Topics

How can we help you?

You can find our Address and Phone Number here.
You can search our Question & Answer Library here.
You can Email Customer Service here.
You can Submit a New Question here.

My Account

Click on My Account located on the top of any page.

Find the Other Information heading and click on the Download USER Price List link.
At the top of any of our pages, locate the "Login/Register" links. Click on "Register" to create a new account. If you are an existing customer with a login ID already, please click "Login"
If you have ordered from Desco Industries in the past, you have a customer number associated with your account.  You can locate this number on an invoice, or by contacting customer service at service@desco.com or by calling (909)627-2453
You will need to be signed in to check an invoice. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Payment Information header, click on Invoices. From here you will be able to search for and view your past invoices.
You will need to be signed in to update your personal information. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the top of the homepage.

Find the Settings header, click on Contact Information to edit your personal information.
If you have ordered with us in the past, there is an account number associated with your account. This number can be obtained from a previous invoice by emailing us at service@desco.com or by contacting customer service at (909)627-2453.
Your customer number will give you access to past order history and invoices through your online account.
No, an individual login and password are created upon registering on our site.  If you need help creating an account, please see "How do I create an account?" Your account number is necessary to utilize certain functions of our site including viewing order history and printing invoices.
You will need to be signed in to view your past purchases. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Order Information heading, click Orders or use the Search by PO/Order/Invoice No. field
You will need to be signed in to update your company information.  If you need help creating an account, please see "How do I create an account?"

Click on the My Account tab on the top menu.

Find the Settings header, click on Company Information to edit your company's information.

Resources

The Floor Care Calculator is a tool used for calculating floor care costs over a period of 12 months.
It can be found on any page in the footer section of the website by navigating to Resources, then clicking on Floor Care Calculator.

To use the calculator, simply check off the products you wish to use on your floor using the left check boxes. Some products offer multiple brand options. Select from the available Application Periods. Finally enter a square footage amount and click Submit .

A detailed table will be produced from the items you selected. One of the best features to the calculator is the ability to deduce what quantity of each part number you will need to supply your flooring. You may click on part numbers to be brought to that part's page.
We provide a web form that produces a printable NAFTA certificate.

It can be found on any page in the footer section of the website by navigating to Resources, and then click on NAFTA Certificate.

You will have to enter your company information first. Then you may add up to 3 part numbers at first; if you need more click Add as needed.

Click Verify to verify your part numbers.

Click Reset if you need reset the form.

Once all your part numbers are verified and your company information is entered, you may click Complete and submit the certificate. The printable certificate will contain 5 items per page, with page-breaks in pages as necessary. There is also a space near the bottom to enter the total number of pages.
MSDS's can be found on any page in the footer section of the website by navigating to Technical Information, then click on Technical Documents List, and then followed by clicking on MSDSs.

All of our Technical Bulletins, Drawings and Sheets can be found on this page.

Alternatively, these documents are provided at the bottom of their respective product pages.

Returns

Please Send Us an E-mail containing your part number and serial number, or call our customer service at (508-485-7390).
All returns for calibration or credit must be approved in advance. Call or email Desco for an RMA. A restocking fee and/or repackaging fee may apply. Training products must be returned in their unopened original packaging.

You can request an RMA
By phone: (909) 627-8178
By email: service@desco.com

The following information must be provided in order for your request to be processed:
  1. Company Name
  2. Contact Name w/ phone, fax, and email address
  3. Customer Number (If known)
  4. Original purchase order number or invoice number
  5. For recalibration requests include Item serial number(s)
  6. Nature of the problem
  7. Credit card number or PO number to be billed if returning for calibration